Advent Hair - Factory Direct Hair SystemsSince 1994, Advent Hair has been providing custom and pre-made hair systems to men and women who are tired of dealing with hair replacement studios and getting ripped off.
We manufacture every type of hair system available today and our research department is in close contact with the Asian factories to ensure that our quality and time-to-market is the best in the industry.
Once you switch to Advent, you'll never buy from a Studio Again!
Advent Hair - your Uncle in the business!
P. O. Box 579
Carlisle, MA 01741
Customer Service => 1-800-756-8585, Worldwide accessible.
With over 1,700 worldwide clients, we are clearly the leader for custom and stock hair systems for both men & women. No one can touch us and the studios fear us. (In fact, many studios now buy their hair systems from us - Look in their back room for the Advent Hair box!)
SHIPPING POLICYShipping charges for US & International locations are determined by shipping method chosen, location and weight of package. We offer FREE ground shipping to US Customers for supply orders exceeding $100.00. Our advanced e-cart will automatically calculate your purchases and inform you when you have exceeded $100. Shipping to Canada is $25 and International shipping is $23. (NOTE: We reserve the right to increase the Canadian/International shipping cost IF the actual shipping costs are higher.)
We reserve the right to ship your supplies via Fed Ex Ground or USPS to US locations and USPS International Priority or TNT for international locations.
If you need your order sooner than the above estimated times, please contact us.
NOTE: If your package is returned to us as 'undeliverable', which usually indicates that you did not sign for the package (for hair shipments) or provided us with the wrong shipping address, we will charge you for actual shipping to re-ship the items to you. If client elects to receive a refund for undelivered items, they will receive a refund less original shipping charges. If shipping was free due to order size, they will be charged a flat $10 for shipping.
GUARANTEEAll of our hair systems have an unconditional guarantee* for 100% satisfaction.
*Special orders have a 50% money back guarantee.
PRODUCT AVAILABILITYWe make every effort to have all of our supplies in stock for immediate shipment. However, occasionally we find ourselves temporarily our of particular items. If this happens to an item that you order, we will notify you via email. Based on your response, we will either ship a partial order and the back ordered items when they arrive -or - we'll wait for the backordered items before shipping. In either case, you will only pay 1 shipping charge, if applicable.
RETURNS & REFUNDSFor returning pre-made or custom hair systems, please refer to our GUARANTEE above. For supply orders, unopened and unused items may be returned for a full refund minus the shipping costs and a 15% handling fee if they are returned within 15 calendar days from date of shipment. It's best to email/call us to inform us that you intend to do this.
NOTE: We do NOT accept returns of liquid items (i.e. shampoos, adhesive removers, etc), for sanitary reasons.
If you have any questions about our terms and conditions please email or call us.